FAQs

When samples are dispatched we have the fabric available. To view how much fabric we have available add the fabric to compare and the present meterage will show. If we do not have enough for your requirements please phone our online unit as more stock may be available at the shop. We cannot guarantee the fabric will still be in stock if you place an order as goods sell out. We recommend that you order as quickly as possible after receiving your sample. If the fabric you would like is no longer online or there is insufficient quantity please phone our online unit with the quality number as we may have more available in our shop.

Please note - To be able to receive sample credit you need to register and not check in as a"guest customer."

• You can only redeem points if you buy samples as a registered account user.
• Login to your account when making your purchase
• In your basket you can add the credit from your sample orders to your order

• Each sample costs 70 pence and your account will be credited with half the value of the amount you have paid.
• EG: If you ordered 4 samples at a cost of 70p you will be credited with the equivalent of £1.40 which will be deducted from your fabric order if you place one with us.

The size of our samples is approximately 12cm. by 8cm and they will have details of the cost, width and composition of the fabric attached.

• We recommend that you use our sampling service to make sure a fabric is perfect for your needs.
• We prefer that orders for samples are placed online not over the telephone.
• Samples are non-returnable and therefore non-refundable

We are always happy to help. Please email us or leave a message in the comments box if you have any queries regarding delivery or special requests.

If a parcel is returned to us because of non-collection or you have provided us with the wrong address you will have to pay the postage for the parcel to be returned to you.

• We will notify you that your order has been dispatched and provide a reference number for Royal Mail or the carrier.
• If you have not received notification please look in your spam box.

If there is a delay in dispatching your order for any reason we will inform you by email or telephon

• We will make every effort to dispatch orders placed Monday to Friday before 1pm, on the same day.
• If not dispatched the same day, Monday – Thursday orders will go the following day and Friday orders will be dispatched on the following Monday.
• Orders placed on Saturday and Sunday will usually be dispatched on the following Monday (Tuesday on Bank holiday weekends).
• Dispatch times can vary over the Christmas period.

• Our shipping charges are worked out by weight and parcels are sent out by Royal Mail’s airmail signed for service.
• For Europe and Worldwide there is a maximum weight of 2 Kg.
• The shipping cost will show before you proceed to payment.
• If your order is over 2 Kg. please contact us so that we can provide you with a quote for carriage.
• If your destination is outside the EU you are liable for all import duties, customs & local sales taxes levied by the country you are shipping to. Payment will be required by customs before they release your goods.
• Please investigate potential charges before placing your order.
• We cannot guarantee a delivery time as delivery standards may vary from country to country.

• For this option a BFPO number must be provided.
• Our Royal Mail shipping charges are worked out by weight and will show before checkout.

• When you select Royal Mail 24 your parcel should arrive the following day - unless it is posted on a Friday when it will probably arrive on Monday.
• When you select Royal Mail 48 please allow 2 – 3 working days for delivery.
• (Royal Mail aims to meet the above delivery times but we cannot guarantee them)
• Orders sent by carrier take 2-3 days working days
• NB: For The Channel Islands there is no VAT on carriage and the delivery times will take longer.
• Severe weather conditions, especially snow can affect delivery times.

If you require guaranteed next day delivery please phone our online unit on 01273 757286 before 12.00 p.m. for a quote.

• Our shipping charges are worked out by weight and you will see the cost before you proceed to checkout.
• Charges start as low as £1.80 + VAT for a small order weighing less than 100 grams and the maximum charge is £8.50 + VAT for a parcel weighing more than 2.5 Kg. grams.
• All parcels are sent by recorded or signed for delivery.
• The Royal Mail 24 service offers1st.class post and the 48 service offers 2nd class post
• Orders up to 2 Kg. are dispatched by Royal Mail 24 or 48 recorded delivery. You can select the option to suit you.
• Orders over 2 Kg and up to 2.50 Kg. are sent by the Royal Mail 24 recorded delivery service.
• Orders over 2.50 Kg. and up to 4 Kg. are sent by the Royal Mail 24 recorded delivery service or by carrier.
• Orders over 4Kg can only be sent by carrier.
• Unless stated, all postage prices are inclusive of VAT if applicable.

If you have any queries regarding payment please contact us.

If for whatever reason you are entitled to a refund, the refund will be made within 24 hours of receiving the returned fabric.

• When an order is placed over the phone, we destroy card details as soon as we have entered them into our terminal.
• We do not keep a customer’s card details for future purchases.

• We accept all major credit and debit cards except American Express and Diners Club Cards.
• Payment can also be made via PayPal.
• All payments go through the secure site of RBS Worldpay.
• We do not see or have access to your payment details.

• When returning a length of faulty fabric for exchange or refund please ensure that you retain your proof of postage.
• We cannot be held responsible for returned goods that have been lost in the post and do not arrive back to us.

• When we are preparing a customer’s order we check the fabric for any flaws, but we are human and very occasionally a flaw can be missed.
• Please inspect your fabric thoroughly when you receive it and before you wash or cut it.Please note that we cannot accept faulty fabric back once it has been cut out.
• If you find a fault please contact us within 14 days to arrange for a replacement or a full refund.
• If a fabric is found to have a fault we will refund the return postage costs.

• As all our fabrics are cut to each customer’s specifications we do not accept returns unless the fabric is found to be faulty.
• This does not affect your statutory rights.
• We recommend that you use our sampling service to make sure a fabric is perfect for your needs. Samples are not refundable or returnable.

• We recommend that you pre-wash washable fabrics before making up in case there is any slight shrinkage.
• To do this unfold the fabric, press out the fold line then machine wash at the appropriate temperature or hand wash with a good quality detergent.
• If you are not sure if a fabric is washable do a test wash on a small square of the fabric.
• Measure it before and after washing so that you know whether it has shrunk and how much.
• Certain types of wool will wash but I always recommend doing a test wash first. Wash by hand, not machine, and use a good quality wool detergent.
• Heavyweight wool or wools with a pile are best dry cleaned.

• Sometimes you need to straighten the grain as manufacturing steps such as folding, baling or rolling can pull fabric off grain.
• Pull the fabric on the bias to straighten the grain.
• This is easy to do. There are good websites and Youtube videos that explain how to find out whether your grainline is straight and how to straighten it. You could try the following:
• YouTube instructions
• Comprehensive grain line information

• We usually cut or tear fabrics with the grainline. The exceptions to this are knitted fabrics or printed fabrics with a definite horizontal design.
• The torn edge can be slightly distorted but we allow for this when we measure the fabric.

NB. If your selvedge is slightly puckered, which means it is tighter than the body of the fabric, snip at intervals to allow the fabric to lie flat when cutting out.

If a warning appears saying “we do not have available the desired quantity” please phone our online unit as we may have more stock available at our shop.

• The minimum amount you can order is 30cm.
• You can then buy in additional 10 cm units (40, 50, 60, 70 cm. etc.
• Enter the fabric quantity on the order form as .30, .40, .50 etc.
• Enter amounts above 1 metre as 1.10, 1.20, 1.30 etc.